Core Dermatology Virtual Clinic
From the comfort of your own home, use your laptop, tablet or smartphone to have a virtual visit with your Core Dermatologist provider. These visits are billed through insurance, just as an office visit would be.
Book a Virtual Visit
Please call the office to set up a telehealth virtual video appointment. Only some appointments are able to be virtual. When you call, a staff member will let you know if your appointment can be virtual or not. For all virtual visits, you can use your phone or computer.
Already Have A Non-Virtual Visit?
Give us a call to see if we can convert your existing in person visit to a virtual one.
Virtual Visit Instructions
Our virtual visits are easy and convienent. No app download is required.
1) Prepare for Your Video Visit
If your virtual visit is for the evaluation of a suspicious spot or a rash, we request that you submit a photograph (or several) of the area you would like us to check and email them to hello@mycorederm.com with your name and appointment date and time. High quality photographs are critical to help us evaluate your concern. Click here for a short tutorial on how to take a high quality photograph.
A few minutes before the scheduled session:
- Make sure that the device you are going to use for your visit has a good connection to your internet or WiFi service.
- Make sure that you are in a well-lit room where the provider will be able to see you and hear you.
2) Open the Message From Your Provider and Verify Your DOB
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Tap the link to the text message from your provider that included instructions about your video visit.
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From here, you will verify your DOB before you can join the visit. You will only need to do this if you are new to Klara, or it’s been 30 days since you last verified your DOB.
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Tap the link that says “Your Video Visit.”
3) Open Message to Join the Visit
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You may receive a text like this at the time of your visit, or just before your visit with your provider letting you know they’re ready to begin. Tap the link in the text to join the visit from your phone.
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Tapping the link to join the visit will open a new browser window. You’ll need to use the following browsers for the video visit to work successfully:
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iPhone or iPad: Use a Safari browser.
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Android: Use a Chrome browser.
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You can also join the visit on your computer by going to patient.klara.com (see article: “How do I join a video visit from my computer?“).
4) Accept Browser Permissions
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If it is the first time you are using Klara for a video visit, you may need to allow your browser to access your camera and microphone. Tap “Allow” when you’re prompted.
5) Check Your Settings
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Check to make sure that your microphone and camera are working, and that your device has a strong connection. When you’re ready to start the visit, tap “I’m Ready.”
6) Wait for Your Provider
- If your provider hasn’t joined the visit yet, you’ll see a message letting you know that they’ll be with you shortly.
7) Join the Visit
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As soon as your provider joins, you’ll be placed in the visit with them.
- When the visit is over, click the red button to hang up.
8) If Needed, You Can Flip Your Camera During the Visit
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You can switch to your rear camera on your mobile device by tapping the three dots on the bottom right and tapping “Flip Camera.”
Frequently Asked Questions (FAQ) About Teledermatology
What is Teledermatology?
Teledermatology refers to the delivery of dermatologic care through virtual visits, using secure digital technologies such as smartphones, computers, and telemedicine platforms to evaluate, diagnose, and manage skin, hair, and nail conditions remotely.
What conditions are appropriate for a virtual visit?
Teledermatology is best suited for select conditions and follow-up care. Virtual visits work well for acne management (including isotretinoin follow-ups), medication refills, and treatment monitoring. Teledermatology may also be used as an initial screening visit to help determine whether an in-office evaluation is needed.
Teledermatology is not ideal for all concerns. Evaluation of new or changing skin lesions, full-body skin exams, new hair loss complaints, or conditions that may require dermoscopy, cultures, or biopsy are best assessed in person. In-office visits allow for direct examination, use of dermatoscopes, and procedures that cannot be performed virtually.
If you are unsure whether your concern is appropriate for a virtual visit, our office is happy to help guide you.
Can I use my insurance?
Yes. Medicare and many major private insurance plans may cover virtual visits. Coverage typically requires a live, real-time video visit and is subject to your specific plan’s benefits, eligibility, and medical necessity requirements.
Please note that coverage is not guaranteed. If your insurance carrier denies the claim for any reason, you will be personally responsible for the charges.
I have an office visit booked, can I switch to a virtual visit instead?
Possibly! Please call our office, and we can help determine if your visit is appropriate for a virtual video appointment.
I am not currently a patient of Core Dermatology. Can I use this service?
Yes, however, keep in mind that most new complaints require in-person evaluation. Please call the office (303-355-3000) to be entered into our system and schedule your visit.